Register for PIER Certification Training
PIER Certification classes are a fantastic opportunity to expand your PIER knowledge.
Those completing the program will receive:
- Ability to take a lead role in effectively implementing PIER within their organization.
- Framed Certificate demonstrating PIER Administrative capabilities.
- Free one-year subscription for a personal PIER site to use for on-going training and personal profile.
- Prerequisite for designation as a qualified PIER Administrator on the PIER Emergency Response Team (PERT). PERT members have the option to respond to major events when requested by other PIER clients (see info below).
Cost
The Class covers 2.5 days and costs $800. Upon submitting this registration form, PIER will contact you to make invoicing arrangements.
Program Content
Strategy—Learn how leading organizations solve communication challenges using PIER. Overview of Best Practices with in-depth discussions on specific challenges and uses of interest to the group.
PIER Advanced Training—Focus on the administrative and “Settings” uses of PIER including contact management, website design and content control, advanced inquiry management, multiple access levels, permissions and groups, reporting, forms, social media integration and interactive communication management.
Development—Spend time with our development team to learn about our development road map. Take advantage of this access to provide direct input, submit ideas and identify new opportunities.
Schedule and Plan
Day One
Basic PIER Operations
This one day session is for PIER users who do not have in-depth PIER skills. It is required for everyone except those who demonstrate through a pre-training assessment that they are very familiar and comfortable with PIER operations. Basic skills include creating, approving and publishing documents, distributing information, logging and responding to inquiries, adding and editing contacts, and generating basic reports.
Day Two
In-Depth PIER Operations
- Inquiry Management
- Interactive Management and Use of Forms/Surveys
- Social Media Integration
- Videos/Images/Multimedia
- Two Way, Check-in, Employee Security
- Users, permissions and security
- Notifications--text and phone
- Text to Inquiries and Documents
- Contacts and Smart Groups
- Auto Notifications
- Website Controls
Day Three
Strategy and Development
In-depth discussion with your peers around best practices in communication strategy and implementation of PIER technology. Review of underlying philosophy including the focus on high value relationships, the need for speed, direct communication and transparency. Exploration of specific communication challenges faced by participants and brainstorming on innovative uses of PIER to meet those challenges.
Development interchange includes discussion with technology development team of PIER. Development road map reviewed and discussion about priorities and ideas generated as part of the in-depth review.
About PIER Emergency Response Team (PERT)
In response to numerous requests from clients, PIER is forming a PIER Emergency Response Team (PERT). PIER Certification is a prerequisite for consideration for PERT membership. PERT members will assist the growing number of PIER clients who rely on PIER in a major emergency. Assistance from PERT members may be virtual or involve travel. Agreements with clients wishing to use this service will be made in advance. If you are interested in participating as a PERT responder or in an agreement for PERT response, please contact Gerald Baron, Director of Strategic Services.
Class Capacity
There are only 10 spaces in each class, and they will fill up very quickly, so be sure to RSVP soon. In the event a class does not fill up, it will be canceled and you will not be invoiced.
